Frequently asked questions

check-in & check-out

Check-in: 3:00 PM
Arriving later? Please fill out the digital registration found in your check-in email. If you need assistance, please call or text 575-740-6366.

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Check-out: 11:00 AM
Late check-out may be available—please contact the Welcome Center the day before departure.

access & arrival

Your door code will be provided at check-in at the Welcome Center or via digital registration for late check-ins.

events & gatherings

Events and family reunions may be accommodated with prior approval. Please contact the Welcome Center for details.

before you leave

To help us prepare for the next guest, we kindly ask that you:

• Place used towels in the shower

• Dispose of trash in the dumpsters (or call/text the Welcome Center for pickup)

• Wash any used dishes, if applicable

• Turn off all lights

house policies

• Smoking is not permitted

• Open fires are not permitted

• Quiet hours are from 10pm-7am

• Pets

  • $25 per pet, per night

  • 2 pets welcome

  • Pets must follow posted property guidelines

reservations & fees

• Cancellation Policy:
  Free cancellation up to 14 days before arrival. Cancellations within 14 days are subject to a 50% charge. No-shows will be charged the full reservation amount.

• Cleaning Fee:
  A $20 cleaning fee is applied per stay.

amenities & experiences

Our casitas are thoughtfully equipped to make your stay comfortable and carefree. Amenities include:

• Air conditioning & heating

• Wi-Fi & Smart TV

• Patio, picnic areas & lake views

• Mini fridge, microwave, coffee maker & coffee

• Bathroom with toiletries

• Select units include kitchenettes, cooking utensils & electric skillets

Guests also enjoy access to:

• Lakefront access

• Boat rentals

• Kayak & stand-up paddleboard rentals